EQuipment policies

Pricing, Shipping, and Returns


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Damaged/Missing/Lost Items
If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:

  • Note it clearly on the delivery receipt before signing
  • Keep your copy of the delivery receipt
  • Contact us within 1 business day
  • Keep the damaged packing materials for inspection
  • Take pictures of the damaged items and packaging

In the case of damage we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. Signing the delivery receipt with noting any damages means you have received your shipment in acceptable condition.

There are rare occasions where our freight carriers may lose a shipment. In these situations, it is our highest priority to find your items and we will work with the carrier to do so.  

Incorrect Product
If you believe you received the incorrect product, please keep the item(s) unusded and in the original packaging and contact the RestaurantLink Client Success team. We may require a picture of the incorrect product in order to resolve the issue.  

In order to unload larger items from the truck, most often you will need a liftgate which is has a separate fee.   If delivery is unable to be completed because a liftgate was not selected a redelivery fee may apply in addition to the liftgate fee. If you have questions or are unsure if an item requires a liftgate, please contact the RestaurantLink Client Success Team.

Prices listed are wholesale, do not include freight, handling fees, taxes, or duties, and are subject to correction or change without notices.

Sales Tax
You are responsible for all applicable taxes or for providing valid sales tax exemption certificates.

Shipping Terms
Products are shipped F.O.B. shipping point with freight costs and handling fees charged to you. COD shipments are not permitted. Other terms and conditions may apply to special orders including freight collect, export orders, hazardous materials, etc. If product is damaged in transit, you must file claim with the carrier.

Any cancellation must be approved by RestaurantLink, and may be subject to restocking and other charges.

Consumable Products
We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life.  

Product returns
RestaurantLink nor its manufacturers that ship direct will accept any returns without prior approval or consent, which will be given or withheld at their discretion. A restocking fee will apply for most returns. Custom orders may not be cancelled or returned.